REMOTE - Sr. Performance Management Consultant - Revenue Excellence

Employment Type: Full timeShift: Day Shift Description:

• This position allows for work remote/work from home opportunity
• Prior consulting experience highly desirable, not required

POSITION PURPOSE Serves as a member of the performance management team responsible for performance improvement projects within a defined population of Trinity Health Revenue Excellence. Responsible for implementing opportunities for enhancement and/or standardization initiatives and support the long-term success and sustainability of those initiatives. Provides advisory leadership, guidance and regular collaboration with System Office, Regional Health Ministry (RHM) leadership, and Patient Business Services (PBS) managers to achieve sustained success in transformational initiatives and the pursuit of continuous improvement. This position reports the regional Manager Performance Management. ESSENTIAL FUNCTIONS Knows, understands, incorporates, and demonstrates the Trinity Health Mission, Vision, and Values in behaviors, practices, and decisions. Provides depth of knowledge and seasoned expertise in one to two specific areas within the Revenue Cycle, along with a solid understanding of end-to-end Revenue Cycle processes and the ability to identify opportunities for performance improvement. Serves as an expert with knowledge of best known practices in at least one functional area. Monitors and enhances existing tools to support owned functional area Leads projects and manages deliverables required to support the performance management team functions. Serves as a primary point of contact in the resolution of significant project issues and removal of project barriers. Responsible for developing plans and strategies, setting standards, identifying outcomes and resolving performance management team issues. Monitors and drives progress of teams in meeting project deliverables and ensuring alignment with organizational goals. Identifies and prepares operational and financial metrics and provides appropriate interpretation and application of data. Designs, develops and implements systems that provide financial, statistical and operational information. Responsible for complex and specialized assignments requiring the application of deep analytical and practical guidance and direction. Serves as a technical resource providing seasoned and specialized knowledge and adaptive thinking in response to a variety of situations and challenges. Develops integrated solutions to resolve highly complex technical and business issues. Provides advisory leadership and seasoned guidance coordinating projects, adhering to established methodology, managing deliverables, addressing risk factors, removing barriers and providing problem resolution in meeting project plan deliverables. Identifies areas that present challenges and opportunities; makes recommendations that provide practical options and solutions while considering the impact on processes, workforce, culture and technology. Facilitates varied interests, cross functional teams and groups through effective leadership, communication, collaboration and negotiation abilities in order to achieve mutual agreeable solutions. Defines and manages project plans and goals; conducts business workflow mapping; impact analyses and modeling; applies action steps, develops status reports or communication plans and keeps leadership and key stakeholders apprised of project progress and ensuring project plans and deliverables are met and in alignment with organizational goals Management of vendor relations supporting revenue cycle functions across region. Identifies deviations from best known practice performance and processes. Utilizes critical thinking, strong analytical skills and proficient abilities with Microsoft Excel. Independently collects, synthesizes and analyzes data, identifies root cause, and provides summaries and graphical presentations of data illustrating trends with recommended next steps to manager. Identifies and escalates performance opportunities, initiates action plans, and serves as the primary point of contact for RHM and PBS managers Other duties as needed and assigned by the manager. Maintains a working knowledge of applicable Federal, State, and local laws and regulations, Trinity Health's Integrity and Compliance Program and Code of Conduct, as well as other policies and procedures in order to ensure adherence in a manner that reflects honest, ethical, and professional behavior. MINIMUM QUALIFICATIONS Must possess a strong knowledge of revenue cycle strategies, as normally obtained through a Bachelor's degree in Business, Industrial Engineering or Healthcare Administration or a related field, and five (5) or more years of revenue cycle experience, project management or consulting experience with healthcare clients driving transformational efforts or an equivalent combination of education and experience. Knowledge of and experience with Health Information Systems and