[Remote] Student Loan Customer Service - Remote in Augusta, GA
Note: The job is a remote job and is open to candidates in USA. Transworld Systems Inc. is seeking a Remote Customer Service Representative to join their team. The role involves providing quality customer service, answering calls, and assisting customers with their inquiries regarding student loans.
Responsibilities
- Provide quality customer service and accurate information to callers
- Answer incoming calls and respond to customer questions and requests
- Make outbound calls to follow up with customers to clarify information or provide account updates
- Address and resolve basic account questions by researching account details and making account edits per customer request
- Compile and prepare information necessary to process adjustments to existing loans, new loans, or consolidation of loans
- Revise and update account information such as demographics, enrollment status, repayment plans, and deferments/forbearances in accordance with the customer’s request and company policies and procedures
- Document in the system the details of the contact with or action performed for a customer. This can be phone contact, email, chat or a written request
- Send proper documents and/or system-generated communications to borrowers, schools, institutions, or other parties based on requests
Skills
- High school diploma or equivalent
- Must be able to communicate effectively using a variety of methods including telephone, email, chat and written communication
- Ability to understand activity on loans, including but not limited to; accruing interest, deferment and forbearance, or the timing of payment posting
- Ability to work effectively in a team environment
- Ability to use information systems and software
- Ability to learn and understand the student lending industry
- Ability to learn and understand internal and external borrower information systems
- Ability to learn and apply appropriate Federal, Commonwealth or departmental procedures in order to provide effective customer service
- Broadband internet connection (No DSL, or Dial Up)
- Hard wired connection required (no Wi-Fi, Wi-Fi hotspots)
- Speed Test Results: 25 mbps download, 20 mbps upload
- Prior call center or customer service experience preferred
- Equivalent combination of training and experience
Benefits
- Work from home
- Paid training
- Team-oriented work environment
- Growth opportunity
- Comprehensive benefits package available: including medical, dental and vision, 401k retirement plan with employer matching, paid time off and paid holidays!
Company Overview