Senior Sales Engineer - Field Services
Description At Forgent Power, we bring together over a century of industry expertise with the energy and innovation of a modern startup. We design and manufacture advanced power and electrical systems that keep industries, communities, and people connected. Our legacy of craftsmanship and reliability meets a culture driven by curiosity, collaboration, and continuous improvement. We’re building the future of power—with people who are passionate about their craft and inspired to make a difference. Location: This is a fully remote position. Regional / Territory-Based – Mid Atlantic – MD, VA, NJ, SE PA. Position Summary The Senior Service Sales Engineer is responsible for developing, selling, and managing aftermarket startup, modernization, maintenance, testing, and service solutions for electrical power distribution and critical power infrastructure. This role focuses heavily on mission-critical environments, including data centers, healthcare, industrial plants, and utilities. The position requires a strong technical understanding of electrical power systems combined with consultative sales expertise to identify customer risks, lifecycle needs, and modernization opportunities across legacy and third-party equipment. Key Responsibilities · Strategic Sales & Revenue Ownership · Drive revenue growth through the sale of preventive maintenance, corrective service, testing, startup, commissioning, and modernization services. · Develop and execute territory sales plans targeting data centers, healthcare, industrial, and infrastructure customers. · Identify, qualify, and pursue opportunities for: o Switchgear modernization and retrofits o Breaker replacements and upgrades o Controls and protection upgrades o Generator, UPS, ATS, and paralleling gear service contracts o Arc flash mitigation and compliance upgrades o Establish long-term service agreements and recurring revenue programs. · Partner with new equipment sales teams to grow services within the critical data center market o Serve as primary service sales contact for colocation, hyperscale, and enterprise data centers. o Advise customers on lifecycle risk mitigation, deferred maintenance impacts, modernization strategies aligned with uptime and redundancy requirements o Align service scopes with customer MOPs, EOPs, and change management processes. · Technical & Commercial Support o Collaborate with engineering, field service, project management, and operations teams to develop technically accurate proposals. o Translate field findings into actionable commercial opportunities. o Support scope development, pricing strategy, margin targets, and contract negotiations. o Ensure proposals align with internal safety, quality, and execution standards. · Internal Support & Collaboration o Act as primary interface between customers and internal engineering, field service, and operations. o Support service offering development and go-to-market initiatives. · Forecasting & Executive Reporting o Maintain accurate opportunity tracking, forecasting, and pipeline management within CRM systems. o Provide regular reporting on bookings, revenue, margin, and customer activity. o Support annual planning and growth initiatives.
Required Qualifications
Education & Experience: Bachelor’s degree in engineering, Business, or related field preferred. 7–10+ years of experience in: Electrical service sales OEM or integrator service organizations Mission-critical or data center environments Technical Expertise: Advanced understanding of: Medium- and low-voltage switchgear and protection Modernization and retrofit methodologies Generator, UPS, ATS, and paralleling systems Strong working knowledge of: NFPA, OSHA, IEEE, and NETA guidelines Arc flash mitigation and electrical safety programs Proven experience with legacy and third-party equipment modernization. Key Attributes Consultative, executive-level sales approach Strong technical credibility with customers and internal teams Ability to manage complex, high-risk service scopes High accountability for results and customer satisfaction Miscellaneous · Ability to lift 10-20 lbs · Other duties as assigned Travel: 40–60% regional travel Performance Metrics Revenue, gross margin, and bookings growth Modernization and lifecycle service penetration Data center customer retention and expansion Forecast accuracy and pipeline health Disclaimer: The statements above are intended to describe the general nature and level of work being performed. They are not an exhaustive list of all responsibilities, duties, or skills required. Forgent Power reserves the right to modify, interpret, or apply this job description as needed. Equal Employment Opportunity Statement: Forgent Power is an equal opportunity employer. We are committed to creating an inclusive environment for all employees. Employment decisions are made without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other protected class. #LI-KW1