Senior Staff Engineer – Commercial Field Service

Job Description

Summary GE Aerospace is looking for a Senior Staff Engineer to join our Commercial Field Service organization! As a member of this team, you can expect to be co-located at the customer’s site, providing day-to-day support to our customers. More specifically, you will serve as the primary GE on-site representative and be expected to provide program leadership, technical direction, and hands on troubleshooting assistance to the customer in their operation, inspection, maintenance, and repair of assigned jet engine product lines before and during aircraft entry into service.

Job Description

Key Roles & Responsibilities: Support customer issue resolutions, fleet issues, service bulletin implementations, monitoring and diagnostics, fleet configuration, and outage management. Interpret OEM & technical manuals where necessary. Review effectiveness of maintenance actions to identify training need opportunities. Utilize our FLIGHT DECK principles to deliver continuous improvement, identifying proactive reliability enhancements. Produce data analytics and timely reporting of production status, program updates, events, and trends to key internal stakeholders. Provide recommendations on opportunities for proactive maintenance; direct and facilitate any necessary rework to assure engine serviceability meets new aircraft requirements for certification. Share voice of customer insights to key internal stakeholders regularly to assist with data collection and timely reporting of performance analyses, marketing intelligence, and potential sales opportunities. Manage office space needs including but not limited to supplies management Own personnel scheduling for the site. Flexibility and willingness to work onsite to support around-the-clock operations at the customer as needed on weekends and holidays Standard working hours for this position are 8:30 AM – 5:00 PM EST (factors a 30min lunch break) Minimum Qualifications: Bachelors degree from an accredited college or university and 5+ years of full time working experience in airline operations or maintenance planning, engineering, aviation propulsion, or related field (or a minimum high school diploma / GED with an additional 4+ years of full time working experience in airline operations or maintenance planning, engineering, aviation propulsion, or related field). Desired Qualifications: Deep technical expertise in aircraft engine or turbomachinery equipment Experience using software or data analytics to make informed technical decisions and to provide recommendations to the customer or other key internal stakeholders Self-directed with the ability to solve complex problems using sound judgement and critical thinking Ability to lead and deliver on result orientated priorities using strong project management, analytical, time management and prioritization skills Strong oral and written communication skills with the ability to forge deep relations at all levels, not only with key internal stakeholders but also with the customer Passion to gain a deeper understanding of the commercial function and driving success for Aerospace with internal/external stakeholders, our customers, partners and colleagues Embody the GE Behaviors including Customer Driven, Respect for People, Continuous Improvement GE Aerospace offers comprehensive benefits and programs to support your health and, along with programs like HealthAhead, your physical, emotional, financial and social wellbeing. Healthcare benefits include medical, dental, vision, and prescription drug coverage; access to a Health Coach from GE Aerospace; and the Employee Assistance Program, which provides 24/7 confidential assessment, counseling and referral services. Retirement benefits include the GE Aerospace Retirement Savings Plan, a 401(k) savings plan with company matching contributions and company retirement contributions, as well as access to Fidelity resources and planning consultants. Other benefits include tuition assistance, adoption assistance, paid parental leave, disability insurance, life insurance, and paid time-off for vacation or illness. ​ GE Aerospace (General Electric Company or the Company) and its affiliates each sponsor certain employee benefit plans or programs (i.e., is a “Sponsor”). Each Sponsor reserves the right to terminate, amend, suspend, replace or modify its benefit plans and programs at any time and for any reason, in its sole discretion. No individual has a vested right to any benefit under a Sponsor’s welfare benefit plan or program. This document does not create a contract of employment with any individual. #LI-ST1 GE Aerospace offers a great work environment, professional development, challenging careers, and competitive compensation. GE Aerospace is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. GE Aerospace will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable). Relocation Assistance Provided: Yes #LI-Remote - This is a remote position