Small Group Account Consultant - Remote - Cigna Healthcare

JOB PURPOSE The account consultant will provide support to their aligned sales executive within their assigned market/partner relationships. The account consultant will provide broker and group support, triage requests, assist in the renewal process and support operational needs... RESPONSIBILITIES AND DUTIES Manage the renewal process including the preparation, and communication to brokers within an assigned territory. Provide summary of plans and options, service area information, and other specific deliverables to broker partners to support their clients. Maintains ownership for assigned service/operational deliverables. Assist with monitoring and identifying service trends as requested, to allowing for immediate resolution of any service issues. Collaborate and take immediate action to resolve operational/service-related issues; escalate issues when appropriate and drive recovery efforts. Coordinates deliverables with internal operational departments to ensure broker satisfaction and loyalty. Acts as an intermediary between distribution organizations and members for customer service issues. Build strong effective relationships with all our matrix partners. Demonstrates approachability and openness to delivering consistent customer service. Analyze and document product/plan gaps and risks. Coordinates structured meetings for complex cases. System analysis competencies and able to consider the business implications of the technology to current business setup. KNOWLEDGE, SKILLS AND EXPERIENCE Bachelor s degree in related field or 2-4 years of relevant experience; preferably in the small group health insurance space Strong PC skills including Microsoft Office products, e-mail and the Internet. Excellent verbal and written communication and presentation skills. Strong analytical and problem solving skills. Responsiveness, relationship building and Accountability Knowledge of the healthcare or insurance industry preferred. Demonstrated ability managing projects, utilizing proven project management processes. Ability to work cross-functionally to proactively communicate and to resolve issues with the highest sense of urgency. If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload. This role is also anticipated to be eligible to participate in an incentive compensation plan. We want you to be healthy, balanced, and feel secure. That s why you ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k) with company match, company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs, visit Life at Cigna Group. About Cigna Healthcare Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives. Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws. If you require reasonable accommodation in completing the online application process, please email: [email protected] for support. Do not email [email protected] for an update on your application or to provide your resume as you will not receive a response. Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances. The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State