Spanish Bilingual Scheduler (Remote)
About the Role: Location: Remote – Michigan residents Fluent in Spanish and English? If you’re a strong communicator who’s comfortable over the phone and using email, you can work Monday-Friday from the comfort of your home as an RVM Scheduler. You’ll use your customer care skills to handle inbound and outbound documentation and communications as part of our reacquired vehicle management (RVM) team.
What You'll Do
- Handle inbound and outbound phone and email communications in Spanish and English
- Serve as the primary point of contact for inquiries on all cases needing to be scheduled
- Understand project operations and workflow processes to effectively manage scheduling tasks
- Ensure accuracy and timeliness by communicating with relevant parties to complete scheduling tasks within specified timeframes
- Coordinate all aspects of scheduling between multiple parties, including dealerships, customers, attorneys and agents
- Document all interactions clearly within the RVM system to maintain accurate records
- Escalate cases requiring additional oversight or assistance to management
- Maintain regular and dependable attendance to support team success
- Offer timely and accurate solutions through inbound and outbound conversations (including phone calls, chats, emails and other communications as needed) while keeping a positive and upbeat attitude
Questions Before You Apply? Live chat with a Morley Talent Acquisition (TA) Specialist: careers.morleycompanies.com
- Chat hours: M-F 8 a.m. - 5 p.m. Eastern / 7 a.m. - 4 p.m. Central / 6 a.m. - 3 p.m. Mountain / 5 a.m. - 2 p.m. Pacific time | Closed on some holidays
- TA will respond to after-hours questions the next business day
Skills for Success: Required Skills
- Familiar with a variety of work processes / activities (e.g., through job-related training and extensive on-the-job experience)
- Computer proficiency, including MS Office
- A positive self-starter attitude with a strong work ethic
- Ability to meet deadlines with organizational skills
- Excellent interpersonal skills and honed attention to detail
- Strong conversational (phone) and email communication skills
Eligibility Requirements
- Must have the ability to pass a pre-employment background check and drug screen
- Fluency in Spanish and English (spoken and written)
- High school diploma or equivalent
- Three years of customer care experience (previous call center work, retail, restaurant, fast food, hotel or any role where you interacted with customers)
- Able to work the following hours:
- 8 a.m. - 5 p.m. Eastern time / 7 a.m. - 4 p.m. Central time / 6 a.m. - 3 p.m. Mountain time / 5 a.m. - 2 p.m. Pacific time
- Monday through Friday (no weekends!)
- Must be able to stick to the schedule reliably
Remote Work Requirements
- Michigan resident
- Secluded and distraction-free work environment
- Required internet setup:
- High-speed internet delivered through a wired provider (cable or fiber)
- Computer must be physically connected to your modem / router using an Ethernet cable
- Wireless, 5G and satellite connections are not supported
The Remote Experience Wondering what it's like to work for Morley from home? Check out this video to get a glimpse of a remote associate's typical day and how their home office setup helps them stay focused. (direct link to video: https://mrly.info/h4b) Why Morley?: At Morley, your paycheck is just the start – add in health coverage, wellness resources and financial benefits, and you get a total compensation package designed to support you in work and in life. Health & Wellness Benefits
- Medical and prescription coverage
- Dental and vision insurance
- Paid time off
- Associate wellness program with rewards for annual checkups
- Programs to quit tobacco use and manage chronic conditions (e.g., diabetes, asthma)
Financial Benefits
- 401(k) with match
- Flexible spending account (FSA)
- Life insurance
- Company-paid short- and long-term disability insurance
Benefits to Make Your Life Easier
- 24/7 online access to doctors through Teladoc
- 24/7 nurse help desk
- Patient advocacy with free 24/7 support for benefit questions and claims
- Guidance for family, financial and estate planning (including wills)
About Morley Our mission is to deliver extraordinary experiences. We do this by leading with humility, embracing everyone, sweating the details and moving mountains (making the impossible possible) – for our associates and for the world-leading companies that partner with us. We are an Equal Opportunity Employer and promote a caring and respectful work environment. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status. As part of this commitment, we provide reasonable accommodations for those with disabilities. If you need reasonable accommodation to participate in the application or interview process, please contact [email protected]. Thank you for your interest in Morley. Notices
- Morley utilizes E-Verify during onboarding for all hires. Click here to learn more about E-Verify: https://mrly.info/bau and your right to work: https://mrly.info/7wo
- Click here to view Morley’s CCPA Notice for applicants in California: https://info.morleynet.com/ccpa
- Click here to view Morley's privacy policy: https://info.morleynet.com/morley-privacy-policy