Sr. Manager, Human Resources (Global Tech)
We are looking for a commercially minded Senior Manager, Human Resources to join Foundever’s global HR team, supporting senior leadership across Technology, Digital & AI, and Growth functions. Reporting to the HR Director, this role will operate as a strategic partner to global executives, while also playing a hands-on role in delivering core HR initiatives. You will work within a COE-led HR operating model, leveraging specialist teams (Talent Acquisition, Learning & Development, Total Rewards, Employee Relations, etc.) and shared services to drive impact. This is a high-impact individual contributor role focused on organizational transformation, leadership capability, and strategic workforce planning in a fast-evolving, tech-enabled, global environment. This is a global role requiring effective collaboration across multiple time zones, with flexibility to support stakeholders in different regions. Job Responsibilities Strategic Business Partnering & Transformation Partner closely with senior leaders (CIO, Chief Digital & AI Officer, Chief Growth Officer leadership teams) to execute functional strategies through a people lens Support transformation initiatives globally Provide insight-driven guidance on organizational effectiveness, capability building, and future workforce needs Act as a trusted advisor on people topics, balancing commercial outcomes with employee impact. Organizational Design & Workforce Planning Implement organizational design initiatives, including structures, roles, spans & layers, and accountability models. Execute structural changes end-to-end Build forward-looking workforce scenarios, aligning headcount, capabilities, and cost with business priorities and financial plans Identify capability and alignment gaps across workforce planning, organizational design and talent strategy Talent Acquisition & Onboarding Partner with Talent Acquisition COE to ensure high-quality hiring outcomes for senior and critical roles Play an active role in defining role requirements, assessing key talent, and ensuring alignment on hiring decisions Lead onboarding and assimilation for all new hires within assigned functions Learning & Development Execute talent management processes across assigned functions, including performance management, talent reviews, and succession planning Identify and develop critical talent pipelines, with a focus on leadership and future-ready capabilities (especially in digital, AI, and commercial domains) Partner with COEs to deploy and embed leadership development and learning initiatives, ensuring strong adoption and measurable impact Coach and support senior leaders to enhance leadership effectiveness and team performance Culture & Talent Engagement Drive participation across all listening / voice-of-the-employee tools (pulse, annual survey, etc.) Translate engagement insights into targeted action plans that improve retention, performance, and employee experience Embed Foundever’s culture through leadership behaviors and team practices Support leaders in navigating ambiguity and leading through change in a global environment Total Rewards & Employee Relations Support the execution of compensation and performance cycles, ensuring fair, data-driven, and consistent outcomes Advise leaders on pay, performance, and retention decisions using market and internal insights Partner with Employee Relations, Legal, and regional HR teams on employee relations matters, restructuring, and compliance Manage compliant lifecycle events and offboarding Data-Driven Decision Making Leverage HR data, dashboards, and people insights to inform decision-making and influence business leaders Monitor key metrics (e.g., engagement, attrition, hiring effectiveness, talent pipeline health) and drive continuous improvement Operating Model Work as part of a global HRBP team, aligned to corporate and functional leadership Deliver through strong collaboration with Centers of Excellence (COEs), Regional / Local HR Teams, and Shared Service Centers (SSC) Act as an integrator, ensuring global frameworks are effectively translated into business impact Skills and Qualifications 10 years of progressive HR experience, with at least 5 years in a strategic HRBP or HR generalist role supporting senior-level stakeholders, in a global, matrixed organization Bachelor's degree in Human Resources, Business Administration, Psychology, or a related field Master's degree or MBA with an HR/OD focus preferred Strong track record supporting technology, digital, or commercial functions Demonstrated experience in organizational design, transformation, and workforce planning Experience operating within a COE / shared services HR model Exposure to fast-paced, high-growth, or transformation environments (BPO, tech, or services sectors preferred) Excellent communication skills in English, with the ability to influence and partner with senior stakeholders globally Proven ability to work and adapt effectively across multiple time zones and cultures in a global organization The ability to translate strategy into execution Credible and confident senior stakeholder management and influencing skills Strong command of performance, talent review, succession, and leadership development processes Strong analytical and data-driven decision-making capability Ability to balance hands-on delivery with strategic partnering High levels of commercial acumen and business insight Resilient, adaptable, and comfortable operating in ambiguity and change
About Us
Foundever® is a global leader in the customer experience (CX) industry. With 150,000 associates across the globe, we’re the team behind the best experiences for +750 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.