Strategic Account Manager, Amazon Publisher Services

About the position Amazon Ads creates customer-focused search and advertising solutions and technologies. Our Ad Tech team builds the technology infrastructure and ad serving systems to manage billions of advertising queries every day. The result is better quality advertising for publishers and more relevant ads for customers. Our infrastructure supports millions of Internet users and handles billions of queries per day, all delivered in milliseconds. Our data platform processes massive data sets to develop business intelligence and analytics that are critical for the efficiency and profitability of our advertising business. In this organization you’ll experience the benefits of working in a dynamic, entrepreneurial environment, while leveraging the resources of Amazon.com (AMZN), one of the world's leading companies. We provide a highly customer-obsessed, team-oriented environment in our offices located in San Francisco, Santa Monica and New York City. We are seeking a Strategic Account Manager to join the Amazon Publisher Services team to help build industry-leading solutions for publishers. In this role, you will have the opportunity to join Amazon’s quickly growing advertising business, own strategic relationships with mid-sized publishers, and drive strategy and adoption of our industry-leading publisher solutions.

Responsibilities

• Manage relationships with our web, mobile and connected TV (CTV) publishers.
• Oversee onboarding of new publisher supply and proactively find and execute optimization opportunities using data-driven insights and AI-powered tools.
• Monitor and maintain supply quality standards to ensure third-party inventory delivers high value for Amazon advertisers
• Successfully launch new publisher products, share publisher and overall marketplace feedback and guide publisher program strategy through cross-functional collaboration.
• Employ consultative, long-term approach and build productive relationships with publishers as a trusted strategic advisor.
• Innovate, develop, and iterate on services based on customer feedback and emerging industry trends.
• Translate market feedback into product requirements, and collect market intelligence to help guide the overall direction of the program.
• Partner with Product Managers, Solutions Architects to help them troubleshoot customer issues and drive technical solutions.
• Analyze performance data and provide data-driven insights to improve our advertising programs and maximize publisher revenue.
• Work with internal teams to guide inventory allocation and optimize supply path strategies.

Requirements

• 3+ years of digital advertising and client facing roles experience
• Experience in optimizing products and services based on client needs
• Experience analyzing data and best practices to assess performance drivers

Nice-to-haves

• Experience managing mid-sized publishers and deep understanding of publisher challenges including monetization strategies, supply path optimization, and programmatic advertising.
• Excellent quantitative and analytical skills, being comfortable with pulling reports, diving deep into the data, and analyzing trends using tools like SQL, Excel, or BI platforms.
• Strong verbal and written communication skills, ability to effectively communicate across a broad range of technical and non-technical stakeholders.
• Experience diagnosing and resolving technical issues in collaboration with Product Management and Engineering teams.
• Customer-driven product thinking and ability to identify and prioritize product requests that drive measurable business outcomes.
• Team player with strong influence and collaboration skills.
• Knowledge of programmatic advertising space, header bidding, supply-side platforms (SSPs), demand-side platforms (DSPs), real-time bidding (RTB), and emerging ad tech solutions including CTV and retail media networks.
• Proactive attitude with excellent project management, organizational, and analytical skills.
• Experience with supply quality initiatives and brand safety standards.
• Familiarity with privacy regulations (GDPR, CCPA) and their impact on digital advertising.
• Track record of driving revenue growth and improving key performance metrics (eCPM, fill rate, win rate) for publisher partners.

Benefits

• health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
• 401(k) matching
• paid time off
• parental leave
• sign-on payments
• restricted stock units (RSUs)