Strategic Client Executive – Nationals
Job Description:
- Maximize the breadth and depth of relationships by working closely with clients to intimately understand their business strategies, needs, and challenges as well as how Zelis supports the achievement of those goals.
- Manage and oversee revenue targets, including budgets, forecasts, and product utilization review for the assigned book of business.
- Responsible for client renewals and retention.
- Successfully lead contract negotiations and manage the complete life cycle to renew client agreements while looking for ways to expand the partnership.
- Proactively identify and mitigate risks such as volume decreases, service gaps, and changes in client relationships.
- Drive revenue growth through existing product optimization, understand and communicate key differentiators, product strategy, features, and functionality.
- Successfully uncover and qualify opportunities for growth to deliver great client value.
- Collaborate with sales to present innovative solutions and grow existing client base.
- Effectively illustrate and validate client outcomes consistently, leveraging client reporting and knowledge of client’s business goals and measures Conduct Client Business Reviews.
- Conduct and lead all client business reviews and account plans to optimize value with the client's book of business.
- Ensure industry leading quality service delivery and client satisfaction; measurements include proactive client management, timely escalation and resolution of issues, and nurture clients into loyal promoters.
- Secure client references and permission in support of key Zelis initiatives and case studies as needed.
Requirements:
- Bachelor's degree in business or health care administration or related field
- 10+ years in client management role in the Payer and National space
- Experience in working in healthcare a plus including insurance companies, or working with cost management, electronic payments, and/or healthcare communications solutions
- Demonstrated success in revenue management and increased utilization within an assigned book of business of enterprise and strategic clients
- Excellent written and verbal communication skills
- Excellent presentation, public speaking, and meeting management capabilities
- Ability to tailor messages to audiences
- Deep Understanding of the Client’s Business
- Successfully build strategic account plans to fully understand client’s pain and business drivers
- Develop Trusting Relationships
- Proactively communicates.
- Can effectively prepare and present communications to clients and executive leadership teams.
- The ability to offer and communicate compelling solutions to client challenges is invaluable.
- Keeping an ear to the ground in terms of market intelligence and relevant industry news.
- Strong financial acumen and ability to interpret client financials.
- Commission-driven and motivated to achieve growth targets.
- Brings creative insight to client’s businesses to help them deliver a competitive advantage.
- Actively partners across BUs to communicate client needs & issues
- Forward looking, keeps an eye out for potential internal/external problems and managing potential concerns.
Benefits:
- 401k plan with employer match
- Flexible paid time off
- Holidays
- Parental leaves
- Life and disability insurance
- Health benefits including medical, dental, vision, and prescription drug coverage