Technical Support Manager
Bring your energy to Aggreko as Technical Support Manager based in Europe (flexible location). You’ll lead and evolve our Technical Support Desk (TSD), ensuring timely, high-quality technical support across business operations and sales communities, with a strong focus on product support, compliance and solutions compatibility. Power without pause. Heating, cooling and oil-free air without end. We keep our customers’ worlds on. From world-class events that last a few weeks to mining operations and remote communities who rely on us for decades. What you’ll do as Technical Support Manager: Deliver Technical Support Excellence: Own the accurate and timely delivery of technical support across the business. Triage, measure, review and act on support needs to enable teams to achieve growth, revenue and EBITDA targets. Lead Compliance & SME Expertise: Act as the SME for product compliance, ensuring alignment with EU and local regulations (including F-Gas, PSSR, PED, MPD). Support safe, compliant operations across our product and accessory portfolio. Drive Data & Digital Adoption: Champion Aggreko Connect and data acquisition, enabling data-led decision making. Support optimisation tools (e.g. Agem) to ensure correct solution sizing and strengthen technical confidence across the business. Evolve Support Capabilities: Enhance ways of working by introducing AI tools and self-service support models, improving speed and accuracy of technical assistance. Develop Capability & Customer Outcomes: Build technical knowledge across teams, supporting product education, application development and early-life issue resolution. Drive customer satisfaction by addressing feedback, improving solution sizing and promoting low-emission technologies. You are: An experienced technical leader with a strong background in power, temperature control or industrial equipment solutions Knowledgeable in EU compliance and regulatory frameworks (e.g. F-Gas, PED, PSSR) Commercially aware, with a track record of supporting sales and operational teams to achieve performance targets Data-driven, with experience using digital tools and analytics to improve decision-making and outcomes A collaborative communicator, able to connect SMEs, sales teams and operational stakeholders across regions Here’s what you’ll get: A key leadership role with the opportunity to shape technical support strategy across Europe Exposure to innovative technologies, including AI-driven support tools and connected solutions Competitive salary, bonus and benefits package, with opportunities for career progression A collaborative, purpose-driven environment focused on delivering sustainable energy solutions Ongoing training, development and access to global expertise within Aggreko Our people are can-do, positive, resilient and persistent. If that feels like you, apply now and build your career with the people bringing energy to the world. #LI-AM1 Equal employment opportunity We welcome people from different backgrounds and cultures, and respect people’s unique skills, attitudes and experiences. We encourage everyone to be themselves at work because we know that’s how we do our best, for each other, for our customers, for the communities where we work, and for our careers. We are an equal opportunity employer. If you apply for a role at Aggreko, we will consider your application based on your qualifications and experience, and not on your race, colour, ethnicity, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.