Veteran Advocate Specialist
• Overview You’ll be the lifeline for our clients, the steady hand guiding them through storms of frustration and into sunny harbors of satisfaction.
- Description
Job Title: Veteran Advocate Specialist Location: Remote Type: Full-Time At VetClaims.AI, Veteran Advocates serve as trusted guides for veterans navigating the VA claims process. This role is centered on education, support, and advocacy — ensuring veterans understand their benefits, feel heard, and remain supported throughout their journey. This is a high call volume, veteran-facing role requiring empathy, organization, and the ability to communicate complex information clearly. Veteran Advocates work closely with internal teams to ensure every veteran receives accurate guidance and consistent follow-through. Who You Are
- Veteran or deeply connected to the veteran community
- Comfortable in a high-volume call environment
- Empathetic, patient, and veteran-first in every interaction
- Clear communicator who can explain complex systems simply
- Organized, reliable, and detail-oriented
- Operates with integrity and accountability
Required Qualifications
- Experience in customer support, advocacy, case management, or call center roles
- Ability to manage high volumes of inbound and outbound calls
- Proficiency using CRM systems to document interactions accurately and in real time
- Strong written and verbal communication skills
- Ability to work independently in a remote setting
Preferred Qualifications
- Knowledge of VA claims or VA benefits processes
- Experience working with veterans, military families, or government systems
- Comfort using AI-powered tools or workflow platforms
The Role This position is not sales-focused. Success is measured by clarity, trust, and veteran outcomes — not quotas or commissions. Day-to-Day Responsibilities
- Handle a high volume of calls with professionalism, empathy, and efficiency
- Educate veterans on the VA claims process, timelines, and next steps
- Accurately document all interactions in the CRM system
- Coordinate with Intake, Operations, and Advocacy teams
- Identify veteran needs and escalate issues when appropriate
- Work daytime shifts based on geographic location
Why Join VetClaims.AI?
- Mission-driven work supporting veterans nationwide
- Fully remote role with structured daytime hours
- Technology that reduces administrative burden
- Collaborative, values-based team culture
- Career growth without sales pressure
Compensation
- $40,000-$45,000 base salary (inflation adjusted annually)
- Performance-based growth opportunities
- No sales quotas or commission requirements