Veterinary Clinic Relationship Specialist

Schedule: 40 hours per week Classification: Full Time - Exempt Location: Remote with up to 75% travel Salary: $65,000 + Monthly Bonus Potential The Veterinary Outreach & Partnership Specialist serves as a key ambassador for Heartstrings Pet Hospice. This individual will cultivate relationships with veterinary practices, educate teams on our in-home hospice and euthanasia services, and help strengthen collaborative partnerships that ultimately support families navigating end-of-life decisions. This is a remote position with significant travel (up to 75%) to markets across the United States. You will represent a practice that leads with empathy, clinical excellence, and integrity and you will help veterinary professionals feel confident recommending Heartstrings to the families they serve. Why This Work Matters End-of-life care is not just another veterinary service it is a defining moment in a family’s story. At Heartstrings, we approach this work with reverence and responsibility. If you are motivated by meaningful impact, relationship-driven growth, and representing a practice that truly values its people, we invite you to apply. Join us in setting a new standard for compassionate end-of-life veterinary care.

Requirements

Qualifications & Experience

• Minimum 2 years of sales, outreach, or relationship management experience (veterinary industry strongly preferred)
• Strong existing connections within the veterinary community preferred
• Must reside within 45 minutes of a major airport (proximity to Philadelphia International Airport preferred)
• Exceptional verbal and written communication skills
• High emotional intelligence and ability to tailor messaging to diverse audiences
• Strong organizational and time management skills
• Ability to work independently with limited supervision
• Proficiency in:
• * Microsoft 365 (Word, Excel, PowerPoint, SharePoint)
• Google Workspace
• CRM platforms
• Self-starter mindset with entrepreneurial drive
• Ability to travel extensively, including occasional evenings and weekends

Key Responsibilities

Travel extensively to veterinary clinics, hospitals, and conferences across assigned markets (approximately 75% travel)

• Serve as an educational resource on:
• * In-home euthanasia
• Pet hospice and palliative care
• Quality-of-life consultations
• Grief and aftercare support
• Visit a minimum of two Heartstrings markets per month to strengthen existing partnerships and develop new relationships
• Attend regional and national veterinary conferences, representing Heartstrings at exhibit booths and networking events
• Develop and execute outreach strategies through in-person visits, virtual meetings, email engagement, and social channels
• Gather field insights, trends, and feedback to help inform marketing and growth strategy
• Track outreach efforts and results using CRM tools and reporting systems
• Collaborate closely with our veterinarians and leadership team to support market expansion

Physical & Professional Requirements

• Maintain strict confidentiality of patient, client, and business information
• Comply with all applicable laws, regulations, and company policies
• Ability to travel frequently and manage dynamic scheduling
• Perform additional duties as needed to support organizational growth

Benefits

We believe caring for families starts with caring for our team.

• Medical Insurance (with 100% employer-paid HSA option available)
• Dental & Vision Coverage
• 401(k) with 3% Company Match (Traditional & Roth options)
• Generous Paid Time Off
• Paid Bereavement Leave
• Paid Parental Leave
• Employer-funded Lifestyle Spending Account (LSA)
• Basic & Voluntary Life Insurance + AD&D
• Short & Long-Term Disability Coverage
• Ongoing Training & Professional Development
• Pet Insurance & Pet Discount Plan

Remote Skills: Accidental Death and Dismemberment (AD&D), Aftercare, Communication Skills, Conferences, Corporate Policies, Customer Relationship Management (CRM), Customer Relationship Management (CRM) Systems, Entrepreneurship, Health Insurance, Hospice Care, Hospital, Insurance, Leadership, Life Insurance, Marketing Strategy, Microsoft Excel, Microsoft PowerPoint, Microsoft Product Family, Microsoft SharePoint, Microsoft Word, Networking Events, Organizational Skills, Palliative Care, Patient Confidentiality, Presentation/Verbal Skills, Regulations, Relationship Management, Sales, Sales Management, Schedule Development, Team Player, Time Management, Trend Analysis, Veterinary Medicine, Willing to Travel, Writing Skills About the Company: Heartstrings Pet Hospice, In-Home Euthanasia & Aftercare