Workforce Administrator
Remote Position - USA About US CDK Global is a leading provider of cloud-based software to dealerships and Original Equipment Manufacturers (“OEMs”) across automotive and related industries. The Company’s cloud-based, software as a service (“SaaS”) platform enables dealerships to manage their end-to-end business operations including the acquisition, sale, financing, insuring, repair, and maintenance of vehicles. By automating and streamlining critical workflows, the integrated platform of modern solutions enables dealers to sell and service more vehicles by creating simple and convenient experiences for customers and improves their financial and operational performance. Visit www.cdkglobal.com At CDK Global, we are focused on connections that allow us to deliver world-class software, support, and data insights. Our values define who we are and how we show up for each other, our customers, and our communities. Our values: Stay Curious, Own It, Be Open, Create Possibilities Job Summary The Workforce Administrator manages the end‑to‑end resourcing process for Implementation projects. This role oversees a dynamic queue of incoming project requests, evaluates scope and resource needs, and aligns the right associates based on geography, capacity, and skill. It requires strong coordination across Project Managers, Resource Managers, and cross‑functional teams to ensure projects are staffed accurately, timelines are achievable, and resource utilization supports divisional installation goals.
Responsibilities
Review incoming project requests to understand scope, required skillsets, timelines, and resource constraints. Assign resources to projects based on geography, availability, workload balance, and technical expertise. Maintain an active queue of projects and adjust assignments as priorities shift or new requests are submitted. Partner with Resource Managers to track associate skillsets, identify gaps, and support cross‑training initiatives that broaden product knowledge across the team. Collaborate with Project Managers to clarify project needs, confirm resource requirements, and guide them toward feasible scheduling options. Communicate available dates, staffing limitations, and alternative solutions when requested timelines cannot be met. Monitor capacity trends and escalate risks related to bandwidth, skill shortages, or scheduling conflicts. Maintain accurate documentation of assignments, resource profiles, and project status updates. Contribute to continuous improvement of resourcing processes, tools, and forecasting practices.
Qualifications
Experience in workforce management, resource coordination, project coordination, or a related operational role. Strong ability to interpret project requirements and translate them into actionable staffing decisions. Excellent organizational skills with the ability to manage multiple concurrent requests. Strong communication and relationship‑building skills across technical and non‑technical teams. Proficiency with workforce planning tools, project management systems, or scheduling platforms. Analytical mindset with the ability to balance competing priorities and make data‑informed decisions.
Preferred Qualifications
Experience supporting software implementation, IT services, or professional services environments. Familiarity with capacity planning, forecasting, or skills‑based routing. Background in cross‑functional collaboration with project managers and technical teams. Salary Range: $54,500 - $60,500 CDK Global is committed to fair and equitable compensation practices. Compensation packages are based on several factors, including but not limited to skills, experience, certifications, and work location. The total compensation package for this position may also include annual performance bonus, benefits and/or other applicable incentive compensation plans.We offer Medical, dental, and vision benefits in addition to: Paid Time Off (PTO) 401K Matching Program Tuition Reimbursement At CDK, we believe inclusion and diversity are essential in inspiring meaningful connections to our people, customers and communities. We are open, curious and encourage different views, so that everyone can be their best selves and make an impact. CDK is an Equal Opportunity Employer committed to creating an inclusive workforce where everyone is valued. Qualified applicants will receive consideration for employment without regard to race, color, creed, ancestry, national origin, gender, sexual orientation, gender identity, gender expression, marital status, creed or religion, age, disability (including pregnancy), results of genetic testing, service in the military, veteran status or any other category protected by law. Applicants for employment in the US must be authorized to work in the US. CDK may offer employer visa sponsorship to applicants. The employee must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship. CDK retains the right to change or assign other duties to this position as needed.