Associate Field Service Engineer - New England

Beckman Coulter Diagnostics is a global leader in clinical diagnostics, committed to innovating for tangible impact in life sciences and biotechnology. The Field Service Engineer is responsible for installing, maintaining, and repairing laboratory instruments, providing on-site technical support, and ensuring optimal performance for clinical and research laboratories.

Responsibilities

• Complete troubleshooting, installation, validation, preventative maintenance, modifications, and service repair needs on Beckman Coulter equipment including providing excellent and efficient service to Beckman Coulter’s customers, along with technical training on products
• Maintain accurate customer service logs and internal service records, order repair parts, and adhere to cycle times. Utilize business systems such as OBI, Sales Force, and SharePoint for Service Call Planning and advancing team goals
• Communicate with various levels of internal and external customers, recognizing and addressing their unique needs. Foster collaboration by assisting with the training of newer Field Service Engineers

Skills

• Associate degree (prefer technical, biomedical, instrumentation, electrical engineering or related) or equivalent military experience
• Minimum of 1 year of experience diagnosing and repairing mechanical, electromechanical, robotics, electronic equipment, and/or instrumentation
• Ability to travel – 100% within assigned territory with additional support outside territory as required
• Hold a current valid driver's license and good driving record over the last three
• Candidates must be able to lift, lower and carry up to 50 lbs. unassisted (tools, replacement parts, consumables etc.)
• Candidates must be able to frequently bend, stoop, twist, turn, crouch/crawl, push/pull, and sit/stand for extended periods of time
• Candidates must also be able to reach at, above and below shoulder level, flex/extend neck, have good hand, and finger dexterity
• Previous field service experience in medical devices, biotech, or other highly regulated industries
• Customer-facing experience in high-pressure hospital or lab settings

Benefits

• Bonus/incentive pay
• Paid time off
• Medical/dental/vision insurance
• 401(k) to eligible employees
• Flexible, remote working arrangements for eligible roles
• Remote work arrangement in which you can work remotely from your home

Company Overview

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