Experienced Customer Support Specialist – Membership Development and Engagement

Unlock your potential with a new role at careerzynith as a Customer Support Specialist, where you'll play a vital part in driving membership growth and engagement. This exciting opportunity in a remote setting not only offers a great job but also a vibrant community. As a key member of our team, you'll have the chance to develop your skills, contribute to our success, and enjoy a competitive compensation package.

About careerzynith

careerzynith is a leading organization in the private sector, dedicated to delivering exceptional customer experiences and innovative solutions. With a strong presence in Brazil, we're committed to making a positive impact in our communities. Our company culture values collaboration, creativity, and a passion for excellence, making us an ideal place for professionals who want to grow and thrive.

Job Summary

We're seeking an experienced Customer Support Specialist to join our team in Brazil. As a key member of our membership development and engagement team, you'll be responsible for providing exceptional customer support, processing membership applications, and developing strategies to recruit new members. If you're a customer-focused professional with a passion for membership development, we encourage you to apply for this exciting opportunity.

Responsibilities

As a Customer Support Specialist, you'll be responsible for:

• Providing general administrative support, including answering member inquiries, troubleshooting, and managing member communications
• Processing membership applications, renewals, and cancellations
• Ensuring accurate and up-to-date member data using Salesforce CRM
• Assisting with member communication activities, including calls, emails, and Zoom calls
• Collecting data, tracking membership statistics, and preparing reports
• Developing and implementing strategies to recruit new members
• Coordinating with the finance department to track membership revenue and update reports
• Preparing membership marketing materials
• Coordinating current member service programs, including relationship building, onboarding, and engagement
• Actively participating in crafting membership development strategy, including networking
• Event Support: Assisting programming staff at onsite and virtual membership-related events, including supporting marketing and membership materials and fielding member inquiries

Required Knowledge, Skills, Abilities, and Other Characteristics

To succeed in this role, you'll need:

• A Bachelor's Degree with at least two years of related work experience in membership, with a preference for those with association and/or nonprofit experience
• Excellent customer service skills and a solutions-based attitude
• Experience working cross-functionally in teams
• Outstanding verbal and written communication skills
• Proficiency in Office Suite (Word, Excel, PowerPoint) and membership/databases highly desired
• Experience with Cvent, Canva, Sprout Social, and Salesforce preferred
• Ability to handle multiple tasks, projects, and priorities effectively and professionally

What We Offer

As a Customer Support Specialist at careerzynith, you'll enjoy:

• A competitive salary starting at R$35 – R$45 per hour
• A comprehensive benefits package, including health insurance, retirement plan, and paid time off
• Opportunities for professional growth and development, including training and mentorship programs
• A dynamic and supportive work environment, with a focus on collaboration and teamwork
• A chance to make a meaningful impact in our communities through our corporate social responsibility initiatives

Work Environment and Company Culture

careerzynith is committed to creating a positive and inclusive work environment that values diversity, equity, and inclusion. Our company culture is built on a foundation of collaboration, creativity, and a passion for excellence. As a remote employee, you'll have the flexibility to work from anywhere, while still being part of a vibrant and dynamic team.

How to Apply

If you're a motivated and customer-focused professional with a passion for membership development, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, through our website. We can't wait to hear from you!

We Want to Hear From You!

If this role sounds like a perfect fit, don't hesitate. Apply today and let's build the future together. Apply for this job