Experienced Full Stack Customer Service Representative – Bilingual: French / English Remote
Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you possess excellent communication skills in both French and English? If so, we invite you to join careerzynith as a Full Stack Customer Service Representative in a remote setting. As a key member of our team, you will be responsible for providing top-notch support to our clients, resolving issues, and promoting careerzynith's products and services.
About careerzynith
careerzynith is a forward-thinking global organization that values people-first, inclusive culture and a genuine sense of belonging. We're proud to be recognized as one of the world's best workplaces, happiest employees, and best companies for career growth. Our team is made up of talented individuals from over 70 countries, working together to deliver exceptional customer experiences and tech-powered innovation.
Career Growth and Personal Development
This is an exciting opportunity to reimagine your career journey and develop "friends for life" while working from the comfort of your own home. We'll provide you with all the training, technologies, and continuing support you need to succeed. Plus, at careerzynith, there's real career (and personal) growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That's why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you've always envisioned.
What You Will Do in This Role
As a Full Stack Customer Service Representative working from home, you will:
- Provide inbound customer support using a call flow guide in the customer's preferred language
- Help customers resolve basic technical issues
- Track, document, and retrieve information in databases
- Maintain broad knowledge of client products and/or services, such as: smartphones, tablets, computers, and wearables; Familiarity with iOS and/or MacOS, or comparable technology is preferred
- Offer additional products and/or services
- Deliver expert customer experiences...with a smile.
Your Qualifications
Your skills, integrity, knowledge, and genuine compassion will deliver value and success with every customer interaction. Other qualifications for our Full Stack Customer Service Representative (Remote) role include:
- The ability to speak fluent French and English
- 1+ year of customer service experience
- A high school diploma or GED
- A quiet, distraction-free environment to work from in your home
- Proficiency in fast-paced multi-tasking
- Eagerness to learn new technologies
- Strong computer navigation skills and PC knowledge
- A desktop or laptop to complete PC and internet testing; A work computer may be provided depending on the position offered, but is not guaranteed (will be discussed further with a recruiter)
- High Speed internet (no wireless/hotspots or satellite) and a smartphone
What's in It for You
One of our company's Culture Beliefs says, "We champion our people." That's why we significantly invest in our team members, our infrastructure, and our capabilities to ensure long-term success for both our teams and our customers. And we'll invest in YOU to aid in your career path and in your personal development. In this role, you'll also be provided with:
- Paid training and performance-based incentives
- Lucrative employee referral bonus opportunities
- Registered Retirement Savings Plan; paid PTO and holidays; medical, dental, and vision insurance; and a comprehensive Employee Assistance Program (EAP)
- Health and wellness programs with trained partners to help promote a healthy you
- Mentorship programs that support your rewarding career journey
- Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support
- Celebrations for careerzynith Day, Team Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more
Reimagine the Best Version of You!
If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440,000 game-changers around the globe call careerzynith their "employer of choice."
Location:
CAN, ON, Work-at-Home
Language Requirements:
Bilingual: French / English
Time Type:
Full time Apply now and take the first step towards an exciting new career with careerzynith! Apply for this job