Implementation Specialist

Implementation Specialist CuraLinc Healthcare is seeking an Implementation Specialist to play a pivotal role in transitioning new clients from the point of sale to program launch through a structured implementation process. Your attention to detail, strong communication skills and ability to collaborate across teams will be essential in delivering high-quality implementations that exceed client expectations. This position reports to the Vice President of Implementation and will support CuraLinc's Implementation Team. CuraLinc Healthcare delivers transformative mental health care fueled by connectivity, marrying technology and personalized advocacy to support thousands of employers and millions of their employees throughout their mental health care journey. CuraLinc Healthcare is a service-driven organization whose employees are treated with professionalism and respect. We believe that "a chain is only as strong as its weakest link" and, therefore, look to hire high-performing professionals with outstanding experience, work ethic and character. We strive to provide all selected applicants with a smooth recruitment experience. Therefore, we ask that you complete an application for employment via curalinc.com/careers or this posting's easy apply. If you are selected for a position with CuraLinc, we will not ask for personal or financial information via email. Should you have any questions or concerns, please contact us via [email protected]. Primary Responsibilities Work Collaboratively with the Implementation Team Members as Well as Subject Matter Experts and Other Stakeholders Across the Organization Represent CuraLinc’s Brand with the Highest Level of Integrity and Enthusiasm with Each Interaction with Clients and Their Advisors Respond to Client Inquiries with Timeliness and Accuracy Coordinate Meeting Invitations Ensuring All Appropriate Stakeholders Are Represented Document All Key Points, Action Items and Other Details Discussed within Each Meeting Communicate Project Timelines, Milestones and Requirements with Clarity Execute Tactical Aspects of New Client Set-Up Including Client’s Web Platform and Mobile App Deliver Program Launch Materials Per Client Communication Plan Maintain Client-Facing Project Tracking Tool, CRM and Project Management Tools with Timeliness, Completeness and Accuracy Contribute to Documentation of Processes and Procedures for Ongoing Reference Identify Opportunities for Process Optimization and Product Enhancements Based on Client Feedback and Implementation Experiences Coordinate Representation and Collateral for Client Educational Events Such as Open Enrollment Meetings, Health Fairs and Program Overviews Support Special Projects as Assigned by the Vice President of Implementation Required/Minimum Qualifications Bachelor’s Degree (Communications, Health Promotion or Business Preferred) Self-Motivated, Driven, Highly Organized, Detail-Oriented Strong Project Management and Written Communication Skills Working Knowledge of Microsoft Office Suite This is a full-time, salaried role, located in the continental United States and Hawaii, and includes a robust benefits package, with 100% company-paid single tier medical coverage insurance, PTO, 401(k) with match, dental, vision, life, and disability insurance. CuraLinc is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, age, national origin or disability.