[Remote] Commercial Insurance Account Manager

Note: The job is a remote job and is open to candidates in USA. Tycho Insurance is a full-service independent insurance agency specializing in commercial lines and employee benefits coverage. They are seeking a dedicated Commercial Insurance Account Manager to manage the lifecycle and service/renewal process for a dedicated book of business with commercial clients, ensuring accurate coverage and proactive renewals.

Responsibilities

• Manage the entire lifecycle for an existing book of commercial lines accounts, including onboarding new clients, managing renewals, and identifying opportunities for cross-selling and upselling
• Expertly handle a range of commercial coverages including General Liability, Workers' Compensation, Professional Liability, Commercial Property, Commercial Auto, and Cyber insurance
• Quote, bind, and issue new commercial policies in coordination with carriers
• Issue certificates of insurance (COIs) and respond to client requests with accuracy and speed
• Process endorsements, policy changes, audits, and binders accurately and within carrier timelines
• Review policies for coverage accuracy prior to delivery; flag discrepancies proactively
• Communicate proactively and professionally with clients and underwriters across all formats, including email, text, and phone calls
• Maintain accurate client records and documentation in the agency management system
• Support the agency principal on new business submissions as needed

Skills

• 3+ years of commercial lines insurance experience (account management or CSR role) with a proven track record of managing a commercial book of business
• Active Property & Casualty license required (home state; California reciprocity support provided)
• Excellent verbal and written communication skills: your communication with clients and underwriters is clear, organized, and professional
• Comfortable and effective communicating via email, text, and phone calls
• Detail-oriented with a strong track record of accuracy and follow-through
• Self-starter who can manage their own workflow without close supervision
• Comfortable working fully remote with communication across multiple digital formats

Benefits

• Medical and dental insurance
• SIMPLE IRA with 3% employer match
• Fully remote with flexible scheduling
• Licensing support and continuing education assistance

Company Overview