[Remote] Customer Service Call Center - Work From Home!
Note: The job is a remote job and is open to candidates in USA. CCS is redefining chronic care management with a focus on patient-centric care. As a Patient Advocate Representative I, you will provide exceptional customer service, handle patient inquiries, and ensure accurate processing of orders to maintain patient satisfaction.
Responsibilities
- Obtains and process authorizations for reorders
- Resolve patient issues and ensures accurate reorder processing via phone, document processing and medical record validation
- Ensures patients have all required medical documentation to permit billing of services as assigned
- Maximizes patient base through retention efforts and cross-selling via phone
- Handles inbound and outbound calls from patients’ physicians and referral sources to ensure patient satisfaction, troubleshoot new and existing patient concerns, add services, verify, and explain insurance coverage to patients
- Audits configuration of supplies based on supporting documentation, formulary requirements and manufacturer capabilities
- Maintains a strong understanding of medical documentation, Insurance requirements and company procedures
- Maintains a high degree of confidentiality always due to access to sensitive information
- Maintains regular, predictable, consistent attendance and is flexible to meet the needs of the department
Skills
- Minimum high School diploma or GED equivalent
- Proficient computer literacy to include strong keyboarding and ability to key data accurately while maintaining strong listening skills
- Strong attention to detail, multi-tasking, communication, and organizational skills are essential
- Exceptional phone and email etiquette
- Position may require evening and weekend availability
- Customer Service Experience Preferred
Benefits
- Competitive Salary
- Bonus/Incentive Opportunities/commission: (if applicable)
- Comprehensive Benefits:
- Medical, dental, and vision insurance
- 401(k) with company match
- Paid time off (vacation and holidays)
- Growth & Development:
- Ongoing training and professional development
- Work-Life Balance:
- Remote or hybrid work options
- Wellness programs and mental health support
Company Overview